FAQ & Shipping

How much does shipping cost?

All orders ship free for the USA & Canada.

When will my order ship?

All orders are subject to verification and approval and may take up to 3 days to process.

How long will delivery take?

5 - 9 days.

Do you ship internationally?

We only ship to the following countries outside the USA at this time:

Canada

Will I get a tracking number?

Yes we will provide you with your tracking number as soon as it is available.

Lost package?

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

If you’re unable to resolve the issue with the shipping company, email support@playpenelite.com and we’ll get to the bottom of it!

Can you ship to a P.O box?

No, we can only ship to a residential and commercial address with a physical location.

United States Shipping Rates

All orders ship free for USA.

International Shipping Rates (Canada Only)

All orders ship free for Canada.

*Canadian shipping: All orders will ship on the following (Additional Duties/Fees May Apply Upon Delivery In Canada. Due to customs clearance, we are not able to guarantee delivery timing.

Taxes & Duties

Why am I being charged international duties and/or taxes?

International shipments are sometimes subject to special duties and fees that vary by country. At this time, we’re unable to collect payment for international duties and fees at checkout, so you may be required to pay them separately when your order is cleared through customs. We know this is not ideal, and are actively working to provide a better experience for our international customers. Should you choose not to pay or pick up your package, it will be returned to us which can take several weeks. Once the item is received and checked back into our system we will issue a refund.