WE PUT OUR CUSTOMERS FIRST

We're a small team and truly care about your experience with us. Unlike the other "internet" companies out there that want just a simple transaction, we are here to help you every step of the way. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time.

FROM REAL GOLFERS FOR REAL GOLFERS

Our Team love the game as much as you do. When you call us, you get a real golfer on the other line eager to help you out. Whether you are looking for a golf practice net, putting green, or anything else, we truly invest ourselves in understanding our products. Most of the time, there is a good chance we have already tried them out ourselves!

WE ARE THE EXPERTS IN THE INDUSTRY

By working closely with a large number of the best products and suppliers in the golf industry, we are given a unique insight that you cannot find anywhere else. Our owners have taken the time to carefully select only the best suppliers with track records for excellent products. To put it simply, you just will not find this level of expertise anywhere else. We want to get to know the products we sell on a deep level so that we can best serve you.

100% Safe & Secure Ordering

Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected.

90 Day Return Policy

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for. That's why we offer a 90 Day Return Policy.

Customers can contact us within 90 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please email us at info@trendsellerz.com with your order number and we will assist you. We want to make this as simple of a process as possible for you..

Once your return item(s) have been received and inspected at our warehouses, we will send you an email notification that we have processed your return payment to your original payment method.

Please note: In order to receive a full refund for the item(s) ordered, the item(s) must arrive back to our warehouses in original, unused condition.

Our Solutions

1. TRENDSELLERZ Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@trendsellerz.com the day of delivery. We will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

This solution is only when the product is damaged or Trendsellerz is responsible for shipping the wrong item/ size or variant.

2.Customer's responsibility

Incorrect order (variant/size of item)

If the customer has ordered an incorrect variant, size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. All and any shipping fees are non-refundable.

Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product and our Customer Support Team will try to find a satisfactory solution.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Buy & Try Return policy and will be subject to return shipping costs.

For more information on Shipping & Returns see our FAQ page.